The Board and management of the Ghana Commercial Bank had been tasked with the responsibility of establishing new branches in some parts of the Upper East Region to help reduce the intense pressure on its main branch at Bolgatanga. Speaking to Radio Ghana at Bolgatanga, Mr. Kwabena Darko of the Pwalugu Tomato Factory suggested to management of the GCB to also consider linking their wide area network unto second server by retaining part of their dividends paid to government to pay for this suggested second service. He lamented on the unfortunate turn of events normally experienced at the main regional branch at the time workers are paid, describing the situation as frustrating. Mr. Darko said the challenge of link failure affects productivity since workers in their effort to access their salaries, spent long hours at the banking hall due to link failure. He further noted that the situation when not addressed with all the seriousness it deserves would assume an alarming proportion and also affect national productivity. Mr. Darko however appealed to the management of the GCB to act swiftly to the challenge, stressing that the so much pressure on the main branch defeats the mission of the bank, which stipulates the provision of first class customer service delivery. He therefore recommended the establishment of more branches, notably Zuarungu and Sumbrungu to help stem the problem.
GBC END IA/
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